Purchases Covered by This Policy
This policy applies to digital products purchased directly through the WPWeb website, including plugins, extensions, scripts, and product bundles.
Purchases made through another marketplace or reseller are subject to that seller’s refund process. Custom development, installation, and other separately purchased services are governed by their own agreed terms.
Our 14-Day Money-Back Guarantee
You can request a full refund within 14 calendar days of your purchase. You do not need to prove that the product is faulty or provide a reason for your decision.
Downloading, installing, or activating the product does not remove your eligibility during this period. Discounted purchases are refunded at the amount actually paid.
Submit your request before the 14-day period ends. Our response or processing time will not affect a request submitted within that period.
Before You Purchase
Review the product description, documentation, system requirements, and available demonstrations to check whether the product suits your needs.
If you have questions about a feature, integration, or licence, contact our support team before purchasing. We will help you understand what is included.
How to Request a Refund
Submit a ticket through our support portal with:
- Your order number or transaction reference.
- The email address used for the purchase.
- The product you would like refunded.
You may share feedback or describe a problem, but this is optional. We only require enough information to identify and verify your purchase.
Technical Help Is Available
If you encounter a problem, our support team can help with setup and troubleshooting.
You are welcome to request assistance before deciding whether to keep the product. However, troubleshooting, providing website access, or waiting for a fix is not a condition of our 14-day guarantee.
Product Bundles
The 14-day guarantee also applies to product bundles purchased directly from WPWeb.
A bundle is sold as one purchase. A refund covers the complete bundle and ends the associated licence benefits for all included products. Individual items within a bundle are not refunded separately.
Renewals, Upgrades, and Subscription Cancellation
Refund requests for renewal or licence-upgrade charges must be submitted within 14 calendar days of the relevant charge.
For an upgrade, the refund applies to the upgrade payment. Your previous licence will be restored where applicable.
You can cancel automatic renewal to prevent future subscription charges. Cancelling renewal does not itself request a refund or reverse an existing payment.
Duplicate or Incorrect Charges
If you believe you have been charged twice or charged incorrectly, contact us with the transaction details.
We will investigate and correct any confirmed billing error. Billing corrections are handled separately from the 14-day money-back guarantee.
Requests After 14 Days
Our voluntary money-back guarantee ends 14 calendar days after the relevant purchase or charge.
After that period, you can still contact support about technical problems, billing errors, or a product that does not work as advertised. We will assess the request under the circumstances and applicable consumer law.
How Refunds Are Issued
We issue refunds through the original payment method wherever possible. We do not deduct an administration or restocking fee from refunds under our 14-day guarantee.
Once the refund has been issued, the time it takes to appear in your account depends on your bank or payment provider. We will confirm when the refund has been submitted.
Licence and Account Access After a Refund
Once a purchase is refunded, its licence key will be deactivated and access to associated updates, support, and account downloads will end.
Any continuing software-use rights are governed by the applicable product licence, including any open-source licence terms. A refund does not override rights granted under those licences.
Your Consumer Rights
This policy provides a voluntary money-back guarantee in addition to any rights you have under applicable law.
Nothing in this policy excludes or limits mandatory rights relating to defective products, products that are not as described, non-delivery, or other legally required remedies.
Contact Us
For refund requests or questions about a purchase, submit a ticket through our support portal. Include your order number and purchase email so we can locate your transaction.
Changes to This Policy
The refund terms presented when you purchase apply to that purchase. Any future changes will be published on this page with an updated effective date.