Frequently Asked Questions

Visit the product page, choose the license plan that fits your needs, and click Buy Now. Complete the checkout on our website to purchase the product.

After your purchase, you can access your product and license information through your WPWeb account.

Most of our products have live demos, screenshots, or video tutorials to help you understand how they work. You can also review the documentation and feature list before purchasing.

If you have a specific compatibility or functionality question, contact our team before placing your order.

Each product has its own documentation covering installation, configuration, and available features.

You can access the guides from the product page or visit our Documentation section.

Yes. We welcome suggestions for new features and improvements.

If you need functionality specific to your website, contact our team with your requirements. Custom development is handled separately and may involve an additional cost.

Premium add-ons are generally sold separately unless they are specifically included in the product or bundle you purchase.

For example, our WooCommerce PDF Vouchers Bundle Pack includes the main plugin and its four premium add-ons. Always check the product page to see what’s included.

Download the plugin ZIP file from your WPWeb account. In WordPress, go to Plugins > Add New > Upload Plugin, select the ZIP file, and click Install Now.

Once installed, activate the plugin and enter your license key where required. Follow the product documentation for any additional setup.

PHP scripts and other standalone products have their own installation instructions.

Our plugins are developed to work with their listed supported platforms and integrations. However, compatibility can vary depending on your theme, plugins, custom code, and server configuration.

Check the product’s compatibility information or contact our team if you’re unsure about a particular setup.

We recommend backing up your website before installing any update.

Follow the update instructions provided for your product. Plugin settings are generally designed to remain intact during normal updates, but you should always test major updates on a staging website first.

Technical support includes help with documented plugin features, troubleshooting, and fixing confirmed bugs in our products.

Support does not include custom coding, theme modifications, new feature development, or fixing issues caused entirely by third-party plugins. These services may be available separately.

You can submit a support ticket through our Support Center.

Include your product name, license or order details, WordPress and plugin versions, and a clear description of the issue. Screenshots or error logs can also help our team investigate.

Our support team is available Monday to Friday, from 10:00 AM to 7:00 PM (GMT +05:30).

We generally respond to support requests within 24 hours during business days. More complex issues may require additional investigation.

Our documentation covers the standard installation and configuration process, and our support team can help with product-related issues.

If you need someone to install, configure, or customize a product for your specific website, contact us to discuss the work and any additional charges.

Yes. There are no feature restrictions between the Starter, Business, and Agency plans.

Every plan includes all features available in the purchased product, along with updates and support for one year.

Yes, depending on your plan.

The Starter plan covers 1 website, the Business plan covers 3 websites, and the Agency plan allows unlimited website installations.

Choose the plan based on how many websites you need to use the product on.

If you need to use the product on more websites, contact our support team to request a plan upgrade.

We’ll help you review the available upgrade options and any applicable charges.

You can use your purchased product on client websites within the website limit of your license plan.

For example, the Business plan covers up to 3 websites, while the Agency plan is suitable for developers and agencies managing a larger number of websites.

Your annual license includes product updates and technical support for 12 months.

Once that period ends, you’ll need to renew your license to continue receiving updates and support. Continued activation and functionality after expiration may depend on the product’s licensing requirements.

Our current license plans are annual subscriptions.

Each plan includes one year of updates and support. We do not currently offer lifetime license plans.

If you’re moving your website to another domain, contact our support team for help with your license activation.

We’ll guide you through releasing the previous domain and activating the product on the new website, subject to the license’s website limit.

No. Each license covers the specific product you purchase.

If you purchase a bundle, it includes the products listed in that bundle. Other WPWeb products need to be purchased separately.

Contact our support team within 14 days of your purchase.

Provide your order number and the email address used during checkout so we can locate your purchase and process the request according to our refund policy.

The 14-day refund period starts on the date of your purchase.

We recommend reviewing the product documentation and testing the product as soon as possible so you have enough time to evaluate whether it meets your requirements.

First, check the product documentation and confirm that your website meets the technical requirements.

If the issue continues, submit a support ticket with the error details. Our team can investigate product-related problems and help identify the cause.

If the product doesn’t meet your needs, you can also request a refund within the 14-day guarantee period.

Log in to My Account and open the downloads or purchased products section.

Select the product you purchased to access its available download files.

Your license details are associated with your WPWeb purchase.

Log in to My Account to check your product and license information. If you cannot locate your license key, contact our support team with your order details.

First, check your Spam, Junk, or Promotions folder.

You can also log in to your WPWeb account to check the order status. If the purchase isn’t showing or you haven’t received the confirmation email, contact our support team with your payment details.

The available payment methods are displayed during checkout.

Select your preferred payment option and complete the payment through our website. If you experience an error during checkout, contact our team for assistance.

Log in to My Account and open your order history to review your purchases and payment information.

You can also refer to the order confirmation email sent after checkout. Contact our team if you need help obtaining a payment receipt or invoice.

Your license covers one year of updates and technical support.

When it’s time to renew, check the available renewal options in your WPWeb account or contact our support team for assistance.

Log in to My Account and review the available account and billing settings.

You can update the details supported by your account. If you need help correcting information on an existing purchase, contact our support team.

Check your email for the payment confirmation and verify that you’re logged in with the same email address used during checkout.

If the order still doesn’t appear, contact our support team with the payment reference and purchase details. Please avoid placing a duplicate order until the original payment has been checked.